insurance KPIsagency metrics
What to Measure in Your Insurance Agency: KPIs That Actually Matter
2022-06-22 • 3 min read
Playbook 26 focuses on measuring the right things. Craig cites Peter Drucker's 'can't manage what you can't measure' while warning against measuring everything. The three key agent metrics are dials (particularly follow-up on quoted business), talk time (4-hour minimum), and quot
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